What is Multisourcing?

Multisourcing is an operational strategy and ongoing process that obtains business services to rethink their approach to IT sourcing to acquire the best business outcomes. It calls for a fresh mindset and the development of frameworks for interacting and managing service relationships, both internal and external to the organization. However, as long as an organization is prepared to apply the right level of discipline and is able to identify the necessary sourcing capabilities, then a Multisourcing strategy has the potential to deliver dramatic increases in IT value delivery, along with significant bottom-line results.

Multisourcing allows companies to retain the strategic functions of IT to achieve greater control and better planning. Handing over commoditized or non-core business processes to specialist providers allow companies to make better use of their own skills and mitigate risks. With increased operational efficiencies and improved processes, companies can lower the Total Cost of Ownership (TCO) of their infrastructure and increase productivity. When properly executed, Multisourcing creates an eco-system of strategic IT service providers working across the organization's value chain to deliver quality, efficient IT services. At the same time, Multisourcing ensures sustainability, service improvement, innovation, thought leadership and continued alignment of the IT function to the business.

Multisourcing Services

At Transcend United, we recognize the attraction and benefits of flexible sourcing models. We also understand that Multisourcing calls for suppliers to make a focused contribution and work collaboratively with the client – and other partners – for overall success. To address these needs, we provide highly standard and customizable sourcing for clients that have adopted Multisourcing.

Transcend United's Multisourcing services include:

• Managed Service Desk Services (SaaS)
• Uptime Maintenance Services
• On-site Technical Services
• Managed Network Services
• Managed LAN/WAN Services
• Managed IP Telephony, Data and Video
• Managed Wi-Fi Services
• Managed Video Center Services
• Managed Security Services
• Managed Avaya Services
• Managed VPN/Firewall
• Managed Intrusion Detection System (IDS)
• Managed Server Services
• Remote Technical Services
• Managed Data Vaulting Services
• Managed Riverbed Services
• Managed Cloud Services
• Managed ShoreTel Services